Mindset + Heartset
At Palms & Paws, how we think and feel shapes how we care, connect, and lead. Mindset is our compass. Heartset is our fuel.
We lead with open minds and open hearts.
We believe in purpose that drives, care that uplifts, results that inspire, and growth that never stops.
Our pets model the way: curious, present, joyful, resilient, loving.
So we follow their lead—choosing curiosity, compassion, and connection in everything we do.
This is the mindset we nurture.
This is the heartset we live by.
And it’s how we become the people our pets already believe we are.
Leadership at Palms & Paws
At Palms & Paws, we strive to be the people our pets already think we are—kind, wise, patient, reliable, and maybe even a little heroic.
We call it Others-Oriented Leadership—our number one core value.
It means valuing people and pets, and adding value to them, in every moment and every decision. This philosophy is fully integrated into every part of our organization.
We lead by uplifting others, by listening with our hearts, and by placing people and pets at the center of every choice we make.
We empower others by giving trust. We believe leadership isn’t about power—it’s about purpose, passion, care, and connection.
We don’t lead to impress. We lead to make a positive, lasting impact. And we measure our success by the trust we build, the lives we elevate, and the momentum we create—together.
Recruitment and Retention
Why Do Veterinarians and Team Members Love Working at Palms & Paws? Because our culture drives everything we do.
Palms & Paws built a leadership culture that supports our community of people and pets. And it all starts with our veterinarians and team members—our number one priority.
Our culture is built on the foundation of helping veterinarians and team members grow personally and professionally, every minute of every hour of every day.
We are ordinary people achieving extraordinary success because we prioritize areas of high-impact development and growth. Our veterinarians and team members are trained in the following areas to become Extraordinary Leaders—learning how to better lead themselves and others:
Values-Centered – Caring and trusting each other through our thoughts, feelings, and behaviors. We help you identify your personal values and understand our Palms & Paws values.
Purpose-Driven – Fueled by meaning and mission to inspire people to act and impact others. We help you identify and pursue your personal purpose while aligning with our mission: a community where people and pets flourish.
Passion-Powered – Passion is our energy to inspire, pursue, and persevere. We help you explore, kindle, and develop your personal passions. (And of course, our passion is people and pets!)
Strengths-Based – Diverse, strengths-driven individuals and teams create high performance—and most importantly, everyone wins. We help you identify your personal strengths within our strengths-driven organization.
Relationship-Rooted – Built on trust, belonging, mutual respect, and care. We coach our team to be relationship-centric in every interaction. The heart of Palms & Paws is caring for and loving people and pets.
Results-Producing – Supporting team members to not only meet but exceed personal and professional expectations through consistent excellence.
Feedback-Fueled – We are a learning organization. We teach how to give and receive feedback so everyone grows. Like eating and drinking, people need feedback to thrive.
Empowering People – Every team member is supported to lead in their own unique way. We teach the skills that allow our people to soar.
Candid with Care and Compassion – Truth and care go hand in paw. We foster accountability with empathy, accelerating growth through compassionate candor.
Vulnerabilities-Honored – We believe vulnerability is a leadership superpower. Our culture supports being authentic, open, and real—with no fear of judgment.
Constant Collaboration – Collaboration creates synergy. At Palms & Paws, we collaborate with each other, our clients, and our community. Feedback drives collaboration, and collaboration drives success for all.
Team Building – Extraordinary leaders build extraordinary teams. We teach our people how to build strong, interdependent teams that succeed together.
Growth-Oriented – We are a learning organization—evolving daily and empowering each other to reach our maximum potential.
Care-Focused – Our number one service is providing care and love—to each other, our pet parents, pet families, pets, and the entire community.
Conflict Resolution – Conflicts happen. We prepare our team with the tools to resolve them with empathy, clarity, and confidence—because we care.
Happiness & Optimism – We teach happiness habits and cultivate an optimistic environment. Emotional and mental well-being matter deeply here.
Others-Oriented – Our number one core value. We define Others-Oriented Leadership as valuing people and pets, and adding value to them—always.
We invite you to contact us about joining the Palms & Paws culture and community. Click the Contact button below.